Claims Service Programs

We offer a variety of programs designed to help you through the claim process. Each reflects our commitment to responsiveness, quality and cost containment.

National Catastrophe Team
We have professional claims adjusters who are ready to answer any natural disaster which affects your property. Once you report a claim, a member of our National Catastrophe Team will contact you within 24 hours to discuss the claim and arrange for an inspection if needed. When the volume of claims is high, our goal is to reach customers with the most severe damage first.
  
Premier Auto Claims Experience (PACE™)
Available in many areas.
Our responsibility to policyholders goes beyond simply getting a car repaired. It includes helping to make sure the vehicle is repaired correctly. While we cannot do the actual repair, our PACE program, which is available in most states, provides our customers with qualified repair specialists who have the skills required to restore today's automobiles to their pre-loss condition, thereby protecting their investment.

If a policyholder elects to use one of our authorized PACE repair facilities, we will provide a 100% written guarantee of satisfaction on those repairs for as long as the policyholder owns the vehicle.
  
The Total Glass Solution™
Available in many areas.
Damaged glass is dangerous and should be repaired promptly. We help make this easy. Just call our Total Glass Solution at 877-263-7890 (toll-free) to report a loss and we will initiate the repair. Trained representatives will help set up an appointment at a time and place that is convenient for you. They'll even arrange for the bill to be sent directly to us. All you need to do is call, arrange for repairs, and pay any deductible, if applicable.

Large Loss Specialists
Catastrophic property losses require experienced and expert claim handling. Our staff of Large Loss Specialists is trained to manage, investigate and settle large and complex losses. Our knowledgeable staff stands ready to help explain policy provisions that apply to even the most complex claim.